The POST Luxembourg Group aims to foster connections between people and organisations by facilitating communication, data exchange, letter and parcel delivery, and financial transactions. For more than 180 years, POST has been providing essential products and services to citizens, businesses and institutions in Luxembourg and beyond, seeking to simplify their daily lives by exploiting the possibilities offered by innovative technologies.



As the leading provider of telecommunications and postal services in Luxembourg, POST offers a diverse range of services across three key sectors:



Telecommunications and Information & Communication Technologies (ICT): POST is the leading telecommunications provider for private customers and also offers telecommunications and ICT solutions for professional customers with its DEEP brand.

Postal Services: The main postal operator in Luxembourg, continuously innovating its products and services.



Financial Services: Offering a variety of financial products and services tailored to customer’s everyday needs, while ensuring financial inclusion .





POST's extensive market knowledge, honed over its long history, enables it to offer high-quality, user-friendly, and innovative products and services while maintaining close relationships with its customers. In 2014, this proximity and attentive listening led POST to consider a digital solution to ease mobile fleet management and improve consumption and billing information transmission for large business customers.



At that time, customers lacked a solution to monitor their mobile fleet consumption, making it impossible to receive alerts for overages, resulting in overcharges without real-time notifications or the ability to take timely action. Addressing this issue for mobile fleet managers spurred the development of a significant digital project to manage mobile fleets and connectivity for large business accounts.

In response to customer feedback, POST, in collaboration with Movify developers and business teams, proposed a web application. Leveraging the diversity of its business units and exploiting synergies with the Movify team, POST was able to offer a high-value digital product and services.

The DEEP ControlCenter project aimed to create a web application for analysing and managing mobile fleets and connectivity for large business customers. Its primary goal was to provide a clear overview of mobile fleet expenditure distribution and trends. The initial focus was on:

‍Mobile Fleet Management: Visualising all subscriptions and options, allowing managers to remotely control their fleet through individual analyses. For instance, managers could block or unblock subscriptions if limits are exceeded or add options as needed.

‍Consumption Data Access: Enabling managers to use immediately exploitable dashboards, customisable charts, and export analyses for reporting purposes.

‍Employee Notifications: Configuring personalised alerts to prevent consumption overages and optimise budgets with predefined communication thresholds.

DEEP ControlCenter consolidates numerous dashboards within a secure application, accessible 24/7, delivering a comprehensive view of the fleet (e.g., voice consumption by country or user). This allows for continuous monitoring of consumption and expenses.

The project's initial approach was deeply rooted in addressing a well-identified and pressing issue: the challenge fleet managers faced in managing their mobile fleets and accessing immediate management solutions. The dedicated development team initially focused on proactively meeting essential needs in mobile fleet management and data consumption control, both critical concerns for fleet managers dealing with significant budgetary and operational challenges

The primary objective was to implement a system enabling managers to visualise all subscriptions and options within their mobile fleet, empowering them to make informed decisions, such as blocking or unblocking subscriptions when limits are exceeded or adding options based on specific business needs.

Over time, the project evolved significantly, largely due to the close collaboration of the dedicated development team, responsiveness to feedback from POST employees, and the digitalisation needs of business clients. Major development proposals also played a crucial role in this transformation. The initial project, focused on mobile fleet management, gradually expanded to become the comprehensive DEEP ControlCenter (DCC) we know today.

DCC evolved into a robust and versatile web application, far beyond its initial scope. It now offers advanced features such as connectivity analysis, real-time tracking, a complete billing module, customisable alerts, and more.

This evolution responded to the changing needs of connectivity and workstation management, demonstrating the flexibility of the initial project to adapt to a constantly evolving environment. This project's success was also due to the trust POST placed in the Movify team responsible for DCC.

Thus, the initial project approach, based on identifying specific needs, was essential in guiding DCC's development. It allowed the project to adapt and thrive by proactively meeting emerging user needs and providing a comprehensive, versatile, and efficient solution for connectivity and workstation management within businesses.

The results of the DEEP ControlCenter (DCC) project reflect POST’s ongoing commitment to meeting the needs of its customers, particularly mobile fleet managers. Initially designed to solve mobile fleet management and data consumption control issues, the project evolved significantly due to the close collaboration of the development team and responsiveness to feedback from POST employees and business clients.

The tangible results quickly addressed a specific problem. DEEP ControlCenter has become a robust, versatile web application, well beyond its initial scope. It now offers advanced features, demonstrating the flexibility of the initial project to adapt to a constantly evolving environment.

The project's initial approach, centered on identifying mobile fleet managers' specific needs, was crucial to its success. It enabled the project to proactively adapt to emerging user needs, providing a comprehensive and efficient solution for connectivity and workstation management within businesses.

The DEEP ControlCenter (DCC) project has significantly impacted the company's operational efficiency. Key operational benefits achieved through this innovative solution and the close integration of the DCC team with the client's teams include:

Reduction of Manual Tasks: Before DCC implementation, managing SIM cards and resource pools required considerable manual work. Consumption checks, billing adjustments, and customer alerts were laborious processes. With DCC, these processes were automated, reducing the back-office workload.

Increased Responsiveness: The advanced notification system enabled quick detection of resource overages, allowing fleet managers to react immediately. This led to a significant reduction in unpaid bills and improved customer satisfaction.

Enhanced Self-Service: Clients gained autonomy by configuring their alerts and notifications, reducing dependency on customer support and allowing the support team to focus on more complex and strategic issues.

Proactive Management: Advanced analyses helped predict consumption trends, aiding clients in optimising resource use and avoiding overages. Fleet managers could make informed decisions to manage resources better.

Real-Time Visibility: DCC provided real-time visibility into mobile connectivity and billing, enabling better management of connectivity activities, cost anticipation, and proactive problem-solving.

Overall Operational Efficiency: By reducing manual tasks, improving responsiveness, and offering advanced features, DCC contributed to overall operational efficiency at POST. This resulted in cost reductions, better customer satisfaction, and improved resource utilisation.

Ultimately, DCC transformed how POST manages its business mobile services, making it more efficient and competitive. The close integration of the Movify team within the client's teams was key to this success, allowing continuous collaboration to adapt and improve the solution based on changing market and client needs.

In summary, the project's results reflect POST's commitment to innovation and meeting customer needs by simplifying their lives and offering cutting-edge solutions for mobile fleet and connectivity management. The DEEP ControlCenter exemplifies POST's ability to evolve and adapt to meet the changing demands of its clients and the constantly evolving technological landscape.